University of Wisconsin–Madison

Service Category: Communication and collaboration

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

Marketing Automation

Helping UW–‍Madison departments use data to create relevant communications and engagements through a variety of media—saving time, improving effectiveness, and removing redundancy.

Google Groups

Google Groups is a service you can use to send mass email, grant group members permission to Google files, collaborate with colleagues and more.

Digital signage

DoIT can provide digital signage solutions using Visix solutions. Digital signage can be used to communicate information to wide audiences using large format displays with customizable content.

Cisco Contact Center (UCCX)

Cisco Contact Center provides advanced features like multi-level condition-based call distribution, real-time analytics, call recording, and cohesive team interaction features. These features make it ideal for managing customer interactions at scale, improving service efficiency, and providing agent flexibility.