University of Wisconsin–Madison

Service Category: Communication and collaboration

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

MyUW

A platform that provides applicants, students, faculty, staff, advisors and instructors with a suite of integrated information resources that are tailored to their roles and interests.

KnowledgeBase

The KnowledgeBase (KB) empowers you to easily locate information online. It also allows KnowledgeBase site owners and authors to easily create, categorize, maintain and present that information.

Telephone service (Cisco VoIP)

DoIT is responsible for supporting all aspects of the Cisco VoIP telephone service including infrastructure, voicemail, and recommendations for telephone sets.

Web conferencing (Cisco Webex)

Cisco Webex is a leading enterprise solution for voice, video, online meetings with AI summaries, screen sharing, synchronous/asynchronous messaging and webinars. The application is supported across desktops, mobile devices, tablets and hybrid room systems, and includes access to the Webex AI Assistant.

CloudFax

Send and receive faxes electronically through Microsoft 365 email.

Web conferencing (Zoom)

Zoom is an enterprise cloud platform for video, voice, online meetings, screen sharing, chat and webinars. This enterprise web conferencing and distance learning application runs across mobile devices, desktops, telephones and room systems and includes access to the Zoom AI Companion.

Custom audiovisual conference room

DoIT designs and builds hybrid conference room solutions that provide an intuitive and consistent audiovisual experience for Zoom, Webex, and Microsoft Teams meetings from the same touch screen controller. Systems can be scaled to meet the size and requirements of the room while retaining ease of use.

Microsoft Teams

Microsoft Teams is a business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily offers workspace chat and videoconferencing, file storage, and application integration.